Frequently Asked Questions

What insurances do you accept?​

Cigna - Blue Cross Blue Shield - Aetna - Mississippi Medicaid - UnitedHealth Care (Commercial Plans Only)  - Standard Medicare - Meritain - Optum - UBH - UMR - Ambetter - MedBen & BMHG plans

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You do not accept my insurance, what can I do?

Many insurance plans will reimburse you up to 50% of what you spend on treatment with us, simply by providing them with a superbill. We also offer low monthly payment plans for our private-pay population to help make sure you’re prepared on the day of your appointment. We encourage you to contact the office for more details. 

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What is a superbill and how can I get one? 

A superbill is an itemized list of all of the services provided to you during your appointment. This is important, because many insurances offer “out-of-network” benefits… meaning your insurance company will reimburse you for a portion of the money you spend on services with us. Reimbursement differs from person to person depending on your individual plan. However, most plans with out-of-network benefits will reimburse you approximately 50%.  

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There is a link on the website for patients needing a copy of their superbill. Please note, it may take up to 10 business days to receive your copy. ​​

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Can you help me with the disability process?

At MPG, we are happy to help those who we feel may qualify for disability benefits. However, you are required to be under the care of this clinic for a minimum of 12 months before we can start this process with you. Participation in the disability process is at the sole discretion of the provider. Not all patients will qualify for disability services.

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What services do you provide? 

Our Practitioners have extensive education and training in the fields of medication management and basic psychotherapy. Specialties include: 

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Major Depressive Disorders, Anxiety Disorders, Attention Deficit / Hyperactivity Disorders,Obsessive Compulsive Disorders, Post-Partum Depression, Trauma-Related Disorders, Difficulties with Anger Management, Problem Solving and Time Management, Bipolar Spectrum Disorders, Schizophrenia and other psychotic disorders, Disordered Eating Patterns, Parenting Skills, Budgeting & Impulse Control in ADHD

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Can I use my Health Savings Account (HSA/FSA/HRA) account?

Absolutely!! If you choose to use your HSA, you will be given a receipt on the day of services. This can be written off on your taxes later as a qualifying medical expense. We all love a tax write-off! 

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What other methods of payment do you take? 

Cash, Debit/Credit Card (Visa, Mastercard, American Express). As a preferred client at MPG, you will be required to keep a card of your choosing on file. This is standard procedure in most practices. Your card is used to pay for your services (co-pay, coinsurance, etc.) at the time of treatment and can be changed at any time. 

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Do you see children? 

We adore children! Magnolia Psychiatric Group specializes in medication services for ages 6 and up. Our kiddos are special and really need specialized care when it comes to medication management, for safety purposes. We’d LOVE to see pictures of your little ones younger than 6, we just can’t prescribe medication until they are at least 6 years old. 

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Do you offer telehealth services? 

Telehealth services are available to those who are not currently taking controlled substances and who live within the state of Mississippi. Those taking controlled substances (stimulant medications and benzodiazepines, for example) are required to come into the office. This isn’t our rule, it’s a federal law. Sorry guys. 

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Do you prescribe controlled substances? 

Controlled substances are prescribed in MODERATION and on a case-by-case basis only. Restrictions apply. We are bound within the laws and regulations set forth by the Drug Enforcement Agency, the Mississippi Board of Pharmacy and the Mississippi Board of Nursing. ​

 

 

What are your office hours? 

Monday - Friday 8am–4:30pm 
We are closed on weekends and all major holidays. 

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How can I become a new patient? 

Simply click the “New Patient Appointment” at the top of the screen and complete the information section. Once submitted, one of our staff will contact you in the next 48 hours to schedule your appointment on your preferred day. Easy Peasy.

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What happens if I am late to my appointment? 

Did you lock your keys in the car? Was traffic a nightmare today? Family emergency? We get it. Life happens. Fortunately, we allow a 15-minute grace-period for all appointments. Be aware that individuals arriving after the grace period will be asked to reschedule their appointment and will incur a no-show fee that will need to be addressed prior to rescheduling the appointment. This is in consideration for the person whose appointment comes after you. Nobody likes to wait, right? 

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What is your policy for missing my appointment? 

There is a $100 fee if you fail to cancel your appointment the day before. This fee must be paid before you are able to reschedule your next appointment or receive medication refills. We have many people waiting for an appointment spot to open. If we know ahead of time you are not going to be able to make your appointment, someone else may be able to receive the care they need today. Moral of the story: always cancel if you can’t be here. 

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Do I have to pass a drug screen to be a patient?

All patients are subject to urine drug screening on admission and intermittently afterwards, depending on your plan of care. Our Practitioners reserve the right to issue random drugs screens as well, to ensure medication compliance. The state of Mississippi requires each patient participating in a drug screen to also have a confirmation. This is performed by out lab. The cost of the point-of-care drug screen is $25 and must be performed 2 - 4 times per year, depending on your medication regimen. 

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*You must pass the drug screen or have active prescriptions / medical marijuana card justifying the content your drug screens to receive a prescription for controlled substances.

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I don’t have insurance. How much can I expect to pay to join the MPG family? 

Please visit our “Services” page for up-to-date fees of all services provided.

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